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Telemedicine/ Telehealth Services

It has never been more important to have access to medical care from home than now. Fortunately, healthcare providers have made great strides in bringing you the care you need, with the help of technology.

​Certain Medicare plans cover a variety of telemedicine/telehealth services. General covered services include: office visits, psychotherapy, consultations, and certain other medical or health services. These services are provided by an eligible provider using technology, like a phone or computer. You may want to consult with your healthcare provider as to which Tele-medicine Tele-health service they are affiliated with to avoid any unnecessary charges or confusion.​

Ten Helpful Tips for Making the Most of Your Telemedicine/Telehealth Visit

A little preparation goes a long way. Making the move from in-person doctor visits to telemedicine/telehealth appointments—even temporarily—can be intimidating. Here's some practical advice to help get you started and avoid confusion.

​1. Telemedicine/Telehealth visits are scheduled just like in-person appointments. You’ll need to call your healthcare provider to set up a specific time for your phone call or video chat. If you don’t have a regular doctor, or if your doctor doesn’t offer telemedicine / telehealth visits, call the customer care number on the back of your Insurance Member ID Card. They will help you find a local telemedicine/telehealth provider.

2. To be able to see and hear your healthcare provider, you’ll need a smartphone, a tablet or a computer that is connected to the internet. If you’re new to video chatting, consider a practice run with a friend or family member so you’re comfortable with the equipment. Pay close attention to which internet browser you are using.

3. Using headphones or ear buds instead of your device’s microphone and speaker will offer better sound clarity—and more privacy if there are other people in your household.

4. Be prepared with a list of prescriptions, over-the-counter medicines or supplements you’re currently taking. If you have a pharmacy you like to use, have the name and address handy in case your healthcare provider suggests prescription medication.

5. You’ll also want to have your INSURANCE member ID card on hand.

6. While not required, if you have a thermometer, bathroom scale, or blood-pressure monitor at home, you may want to have them handy. Likewise, if you have diabetes and use a glucometer, you may want to keep that close by as well during your telehealth visit.

7. It’s a good idea to make some notes about your symptoms or concerns before your call begins so you don’t forget to mention anything. Be ready to tell your doctor or nurse practitioner exactly what you’re experiencing. (For routine issues like prescription refills, record requests or bill payment, a telehealth visit is not required. Simply call your provider’s office to get the help you need.)

8. If you’re dealing with an injury, rash or other visible issue, take a picture of it to share with your telehealth provider via email.

9. Be punctual—ready to answer your provider’s call at the scheduled time. And start by asking what to do if you become disconnected during your visit.

10. Always remember that in the event of a true emergency like chest pain, breathing trouble or another major health event, call 911!

Stay Safe at Home

Get Started with your Telemedicine call with your Primary Care Physician or Medical Practitioner using the link below. Click on the attached link , complete and fill out your required member information, choose your payment method and service will begin within 48 hours of your application.

If you have any questions, feel free to call me, Tim Specht CSA, at (502) 491-7267 to help answer your questions.

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